Customer Excellence Representative (German language)

Iron Mountain is seeking a Customer Excellence Representative to provide end-to-end support for service, onboarding, billing, and issue resolution across multiple communication channels. This role involves managing customer inquiries, facilitating product training, processing service orders, and resolving complex complaints while maintaining accurate records in Salesforce. The successful candidate will act as a primary point of contact for clients, ensuring professional and empathetic service aligned with the company's brand values.