Customer Excellence Specialist

About this role

Responsibilities

• Manage direct-to-consumer and retail customer interactions across phone, email, and e-commerce channels
• Process orders across Amazon, Walmart, eBay, and brand webstores ensuring accuracy and timeliness
• Respond to customer and Area Sales Representative inquiries providing accurate information and timely resolution
• Research and resolve order issues shipment discrepancies and product-related questions using internal systems
• Monitor customer feedback escalating issues as appropriate and supporting Health Food Store retail partners