Customer Experience Advisor

The Customer Experience Advisor welcomes customers at FNB branch points of presence, assesses their needs, and directs them to appropriate digital or self-service channels to ensure efficient service delivery. This frontline role focuses on managing the waiting experience, preventing complaints, and guiding clients to optimal banking solutions while maintaining high service standards. The position requires strong interpersonal skills and a proactive approach to enhancing the overall customer journey from the moment they enter the branch.