Customer Experience Agent (Overnight Shift)
Whatnot
About this role
This role involves interacting with customers to ensure they have a positive experience on the platform, resolving issues related to orders, payments, and shipments, and working with other departments to improve processes. The focus is on providing exceptional support and troubleshooting to enhance user satisfaction.
Skills
About Whatnot
whatnot.comWhatnot is an innovative live shopping marketplace that enables users to shop, sell, and connect over their favorite collectibles and items. With over 250 categories ranging from sneakers and electronics to fashion and Pokémon cards, Whatnot creates a vibrant community for enthusiasts and collectors alike. The platform combines live auction features with a user-friendly interface, making it easy for individuals to participate in the thriving resale market. Join Whatnot today to explore unique products and connect with like-minded individuals.
Recent company news
Crunchbase NewsWhatnot Lands $225M Series F, More Than Doubles Valuation to $11.5B Since January
Oct 28, 2025
The New York TimesWhatnot Raises $225 Million as Investors Bet on Livestream Shopping
Oct 28, 2025
Modern RetailFrom lollipops to lobsters, Whatnot pushes further into selling food via livestream shopping
1 week ago
University of MontanaUM Business College to Host Co-Founder of Whatnot for Lecture
1 month ago
Fast CompanyWhatnot’s CEO on the rise of live shopping
Dec 6, 2025
About Whatnot
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Whatnot.
Salary
$48k
per year
More jobs at Whatnot
Similar Jobs
Customer Experience & Quality Control Agent
Jobs for Humanity
Customer Experience & Quality Control Agent
Jobs for Humanity
Customer Experience Representative
Azelis Mexico
Customer Service Representative
Alphabe Insight Inc
Customer Support Agent with English
Atlean World
Customer Service Rep (03028) - Casselberry, Fl
Domino's