Customer Experience Agent (Overnight Shift)
Whatnot(4 days ago)
About this role
This role involves interacting with customers to ensure they have a positive experience on the platform, resolving issues related to orders, payments, and shipments, and working with other departments to improve processes. The focus is on providing exceptional support and troubleshooting to enhance user satisfaction.
Required Skills
- Customer Support
- Order Management
- E-commerce
- Zendesk
- Problem Solving
- Process Improvement
- Communication
- Support Systems
- Customer Satisfaction
- Marketplace Operations
About Whatnot
whatnot.comWhatnot is an innovative live shopping marketplace that enables users to shop, sell, and connect over their favorite collectibles and items. With over 250 categories ranging from sneakers and electronics to fashion and Pokémon cards, Whatnot creates a vibrant community for enthusiasts and collectors alike. The platform combines live auction features with a user-friendly interface, making it easy for individuals to participate in the thriving resale market. Join Whatnot today to explore unique products and connect with like-minded individuals.
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