Customer Experience AI Engineer (f/m/d)

Contentful(25 days ago)

HybridFull TimeSenior$160,874 - $215,493 (estimated)Customer Experience

About this role

The CX AI Strategist at Contentful leads the identification, adoption, and integration of AI solutions to improve customer experience operations. This hands-on role prototypes, builds, and deploys AI-powered workflows and automations, moving use cases from concept to production while ensuring security and scalability. The role also focuses on enabling and training CX teams, fostering responsible innovation, and collaborating across functions to scale successful AI initiatives.

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Required Skills

AI Strategy
Prompt Design
Prototyping
Workflow Automation
API Integration
Low-Code Tools
Scripting
Experimentation
Stakeholder Enablement
Governance Compliance

+4 more

About Contentful

contentful.com

Contentful is a headless CMS and content infrastructure platform that lets teams create, model, and deliver content across web, mobile, and connected channels via APIs. It offers developer-friendly REST and GraphQL APIs, SDKs, a flexible content model, localization, and delivery through a global CDN. The platform combines an editor-friendly interface, workflows and role-based access for marketers with tools and integrations developers need to build custom experiences. Enterprise-grade scalability, security, and a broad partner ecosystem have made it popular with brands like Kraft Heinz, Mailchimp, and DocuSign.