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oraclecloudinfrastructure
The Customer Experience Analyst / Workforce Management Specialist is an individual contributor role responsible for generating forecasts, creating schedules, and performing analytics to ensure service level standards and operational efficiency. This position oversees scheduling, reporting, and auditing functions for both in-house and remote workforces while providing guidance on workforce strategies to enhance performance and reduce costs. The role involves monitoring contact center metrics, analyzing trends, and recommending operational improvements to management.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for oraclecloudinfrastructure.
oraclecloudinfrastructure didn’t post a salary, so this is our estimate from similar listings.
9% below the average for this role