Customer Experience and OTC Manager (Bogotá)
Amgen(13 days ago)
About this role
The Customer Experience and OTC Manager at Amgen oversees daily customer service and order-to-cash operations, leading teams to deliver high-quality and compliant service. The role involves managing cross-functional coordination, process optimization, team development, and implementing strategic initiatives to enhance customer satisfaction within a global healthcare environment.
Required Skills
- SAP
- IDOC
- EDI
- CRM
- Data Analytics
- Customer Service
- Process Improvement
- Leadership
- Order Management
- Automation
About Amgen
amgen.comAmgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.
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