Customer Experience and Process Improvement Analyst
Hydro Ottawa
About this role
The Customer Experience & Process Improvement Analyst drives projects focused on enhancing operational efficiency and customer satisfaction. They collaborate with cross-functional teams to improve processes, leverage customer data, and implement customer experience strategies that align with organizational goals.
Skills
Qualifications
About Hydro Ottawa
hydroottawa.comHydro Ottawa delivers electricity to more than 335,000 homes and businesses in Ottawa and Casselman. For 100 years, Hydro Ottawa has reliably supplied its customers with power, building and investing in the local electric grid.
Recent company news
Yahoo FinanceEmpowering the engineers of the future: Hydro Ottawa named one of National Capital Region's Top Employers
1 week ago
The Globe and MailHydro Ottawa: A great knowledge evolution is underway at Hydro Ottawa
1 month ago
Yahoo! Finance CanadaHydro Ottawa presents 2024 Annual Report to City Council
Jun 25, 2025
The Energy MixHydro Ottawa Calls for ‘Massive’ Infrastructure Spending to Meet Rising Power Demand
Jul 4, 2024
CBCHydro Ottawa says 'massive' investment needed to meet electricity demands
Jun 26, 2024
About Hydro Ottawa
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Hydro Ottawa.
Salary
$57k – $88k
per year