Customer Experience and Service Design Manager

The Customer Experience and Service Design Manager leads the design and customer readiness of the future Interislander experience as part of the Ferry Replacement Programme and broader Passenger services. This senior leadership role involves coaching a specialist team while staying hands-on with customers, operational teams, and crew to shape end-to-end experiences across digital, terminal, and onboard touchpoints. The position requires translating customer insight into practical service blueprints and operational requirements to ensure seamless, accessible, and commercially sensible journeys.