Customer Experience Assistant Manager
Brilliant Earth
About this role
The Customer Experience Assistant Manager at Brilliant Earth manages and leads a team to deliver exceptional, personalized customer service in a luxury jewelry showroom. The role involves team leadership, customer relationship management, visual merchandising, and process improvements to enhance the customer experience.
Skills
Qualifications
About Brilliant Earth
brilliantearth.comBrilliant Earth is a jewelry retailer focused on ethically sourced engagement rings, wedding bands, and fine jewelry, offering both natural conflict-free diamonds and lab-grown diamonds. The company emphasizes responsible sourcing, traceability, recycled metals, and transparency about origins, and provides custom design services through its online platform and showrooms. It markets to socially and environmentally conscious customers with in-house collections, bespoke design options, and educational resources about sustainable jewelry.
About Brilliant Earth
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Brilliant Earth.
Salary
$52k – $65k
per year