Natera

Customer Experience Assoc

Natera(13 days ago)

San Carlos, CAOnsiteFull TimeMedior$40,000 - $44,000Customer Experience
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About this role

The Customer Experience Associate at Natera supports interactions with internal and external stakeholders across medical, laboratory, and channel partner environments. The role involves handling patient and test information, maintaining compliance with privacy policies (including HIPAA), and working with technologies that access PHI. It reports to the Customer Experience Supervisor and contributes to onboarding and training of new team members.

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Required Skills

  • Customer Service
  • Phone Support
  • Written Support
  • Salesforce
  • LIMS
  • Twilio
  • Data Analysis
  • Microsoft Office
  • Google Suite
  • HIPAA

+3 more

Qualifications

  • High School Diploma
  • Associate Degree
  • Bachelor's Degree
  • Certification
Natera

About Natera

natera.com

WP Rocket is a premium WordPress performance plugin that speeds up websites through page caching, browser caching, and advanced file optimizations. It offers features like CSS/JS minification and concatenation, deferred or delayed JavaScript execution, image lazy loading, cache preloading, database cleanup, and CDN integration. Built for both non‑technical site owners and developers, WP Rocket emphasizes a simple dashboard and one‑click settings while remaining compatible with ecommerce and multisite setups. The company focuses on regular updates, documentation, and support to improve Core Web Vitals and overall user experience.

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