Customer Experience Center Lead

This role serves as a lead resource within the Customer Experience Center, providing day-to-day operational support, guidance, and subject matter expertise to team members while ensuring consistent and accurate delivery of HR services. The incumbent acts as a first point of consultation for complex inquiries, supports onboarding and training, and partners with HR subject matter experts to develop knowledge resources and improve service delivery. The position involves monitoring inquiry trends, coordinating workflow, and supporting continuous improvement initiatives to enhance the employee and manager experience.