Customer Experience & Communications Strategy Manager

SumUp(1 day ago)

London, United KingdomOnsiteFull TimeManager$91,528 - $121,532 (estimated)Global Operations

About this role

The Customer Experience & Communications Strategy Manager (Global Operations) at SumUp is a strategic role responsible for shaping the global communications and support voice merchants encounter across SumUp’s ecosystem. Positioned within Global Operations, the role partners with Product, AI, CRM, and Marketing teams to ensure coherent messaging and a consistent merchant experience across markets. It contributes to SumUp’s mission of supporting small businesses by aligning communications centrally across channels and regions.

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Required Skills

Communication Strategy
Tone Guidelines
In-Product Messaging
Channel Optimization
CRM
Service Design
Data Analysis
Experimentation
Stakeholder Management
Written Communication

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About SumUp

sumup.com

SumUp is a global financial‑technology company that provides simple, affordable payment solutions for small businesses, including card readers, point‑of‑sale systems and online payment tools. Millions of merchants use SumUp’s hardware, mobile app and web platform to accept in‑person and remote payments, track sales and manage day‑to‑day operations. The company emphasizes ease of use, transparent pricing and broad international availability, backed by customer support and integrations to help merchants grow.