Customer Experience Coordinator - Des Moines, IA

Veterinary Emergency Group (VEG)(25 days ago)

Des Moines, IA, Iowa, United StatesOnsiteFull TimeMedior$64,566 - $87,722 (estimated)Customer Experience

About this role

The Customer Experience Coordinator at VEG shapes the overall client experience at a 24/7 veterinary emergency hospital, focusing on compassionate, customer-first service before, during, and after visits. The role supports the hospital’s mission by fostering positive relationships with pet owners and helping deliver seamless care in a fast-paced ER environment. VEG emphasizes career growth, learning, and mentorship opportunities for employees in this position.

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Required Skills

Customer Service
Phone Support
Email Management
Customer Empathy
Multitasking
Organization
Detail Orientation
Communication
Practice Software
Payment Processing

+2 more

About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.