Customer Experience Coordinator - Des Moines, IA

Veterinary Emergency Group (VEG)(1 month ago)

Des Moines, IA, United StatesOnsiteFull TimeMedior$71,122 - $96,313 (estimated)Customer Experience

About this role

The Customer Experience Coordinator at VEG defines and delivers the customer experience for pet owners in a 24/7 veterinary emergency hospital network. The role focuses on managing customer communications, supporting clinical teams, and ensuring compassionate, high-quality interactions before, during, and after visits. It offers opportunities for career growth within a mission-driven emergency veterinary organization.

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Required Skills

Customer Service
Practice Management
Communication
Multitasking
Empathy
Organization
Attention To Detail
Emotional Intelligence
Adaptability
Payment Processing

About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.

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