Customer Experience Coordinator - East Grand Rapids, MI

Veterinary Emergency Group (VEG)(21 days ago)

Kentwood, MI, United StatesOnsiteFull TimeJunior$43,863 - $59,450 (estimated)Customer Experience

About this role

VEG is a rapidly growing veterinary emergency hospital network focused on improving the ER experience for pets, their owners, and employees. The Customer Experience Coordinator shapes the overall client experience at a 24/7 hospital, serving as a key point of contact for pet owners before, during, and after visits. The role is customer-facing and relationship-driven, with opportunities for growth within the organization.

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Required Skills

Customer Service
Client Communication
Phone Support
Email Support
Text Messaging
Call Routing
Data Entry
Payment Processing
Empathy
Conflict Resolution

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.