Customer Experience Coordinator - Eden Prairie, MN
Veterinary Emergency Group (VEG)(1 month ago)
About this role
A Customer Experience Coordinator at VEG defines and shapes the customer journey before, during, and after veterinary emergency visits, ensuring compassionate support for people and their pets in a fast-paced ER setting. The role emphasizes delivering memorable, customer-focused experiences while partnering with clinical teams and offers growth opportunities within a 24/7 emergency veterinary organization.
Required Skills
- Customer Greeting
- Communications
- Phone Support
- Email Support
- Text Support
- Recordkeeping
- Call Triage
- Customer Experience
- Empathy
- Issue Resolution
+14 more
About Veterinary Emergency Group (VEG)
veg.comVeg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.
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