Customer Experience Coordinator - Eden Prairie, MN

Veterinary Emergency Group (VEG)(29 days ago)

Eden Prairie, MN, United StatesOnsiteFull TimeMedior$68,676 - $93,164 (estimated)Customer Experience

About this role

The Customer Experience Coordinator at VEG shapes the patient and client journey by delivering compassionate, customer-focused support before, during, and after visits to the emergency hospital. The role emphasizes creating memorable experiences, partnering with clinical teams, and supporting difficult conversations while working in a fast-paced 24/7 veterinary emergency environment. It offers growth, mentorship, and learning opportunities within a supportive company culture.

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Required Skills

Customer Greeting
Call Routing
Communication Management
Customer Empathy
Multitasking
Detail Oriented
Payment Processing
Confidentiality
Follow Up
Clinical Coordination

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.