Customer Experience Coordinator (Lead) - Allen, TX

Veterinary Emergency Group (VEG)(26 days ago)

Allen, TX, United StatesOnsiteFull TimeManager$76,093 - $101,872 (estimated)Customer Experience

About this role

The Lead Customer Experience Coordinator at VEG is a people-focused leader who embodies the company’s mission to support pet owners and their pets during emergency care. This role champions a compassionate, customer-first culture while supporting the professional growth of the Customer Experience Coordinator team. The position represents VEG values within a 24/7 veterinary emergency hospital environment and helps ensure a consistently excellent experience for guests and staff.

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Required Skills

Data Analysis
Team Leadership
Training
Mentoring
Scheduling
Operations Management
Customer Service
Phone Triage
Flow Monitoring
Empathy

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.