Customer Experience Coordinator - Leesburg, VA
Veterinary Emergency Group (VEG)(1 month ago)
About this role
The Customer Experience Coordinator at VEG is focused on delivering compassionate, customer-centered experiences for pet owners at a 24/7 emergency veterinary hospital. The role is embedded in a team-oriented culture that emphasizes learning, mentorship, and professional growth, with comprehensive benefits and opportunities for advancement. It supports VEG’s mission to provide outstanding emergency care while fostering an inclusive and supportive workplace.
Required Skills
- Customer Greeting
- Phone Support
- Email Support
- Text Support
- Practice Management
- Record Keeping
- Triage Escalation
- Communication
- Empathy
- Conflict Resolution
+9 more
About Veterinary Emergency Group (VEG)
veg.comVeg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.
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