Customer Experience Coordinator - Murfreesboro, TN

Veterinary Emergency Group (VEG)(1 month ago)

Murfreesboro, Tennessee, United StatesOnsiteFull TimeMedior$64,790 - $88,150 (estimated)Customer Experience

About this role

The Customer Experience Coordinator at VEG is responsible for shaping the guest journey at a 24/7 veterinary emergency hospital, prioritizing compassionate, customer-focused care before, during, and after visits. This role supports clinical staff by managing communications, facilitating seamless service, and strengthening client relationships while offering growth and mentorship opportunities within the organization.

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Required Skills

Customer Service
Phone Handling
Email Management
Text Communication
Triage Calls
Customer Engagement
Empathy
Communication
Multitasking
Organization

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.