Customer Experience Coordinator - Overland Park, KS

Veterinary Emergency Group (VEG)(25 days ago)

Overland Park, Kansas, United StatesOnsiteFull TimeJunior$37,867 - $51,674 (estimated)Customer Experience

About this role

A Customer Experience Coordinator at VEG helps create compassionate, customer-focused experiences for pet owners in a 24/7 veterinary emergency hospital. The role sits within a people-first culture that emphasizes learning, mentorship, and career growth while providing comprehensive benefits and support. VEG values diversity and inclusion and invests in employee well-being and professional development.

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Required Skills

Greet Customers
Phone Support
Email Support
Text Support
Call Triage
Customer Relations
Empathy
Conflict Resolution
Communication
Organization

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.