Customer Experience Coordinator (Part Time) - Columbia, MD
Veterinary Emergency Group (VEG)(7 days ago)
About this role
A Customer Experience Coordinator at VEG defines and shapes the client experience for pet owners interacting with the emergency hospital, ensuring compassionate, professional, and memorable support across all touchpoints. The role represents VEG’s service values, supports clinical teams by communicating customer needs, and helps strengthen relationships through follow-up and care coordination. It offers opportunities for growth within a fast-paced veterinary emergency care environment.
Required Skills
- Customer Service
- Customer Communication
- Empathy
- Emotional Intelligence
- Multitasking
- Problem Solving
- Computer Proficiency
- Practice Management
- Payment Processing
- Detail Orientation
About Veterinary Emergency Group (VEG)
veg.comVeg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.
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