Customer Experience Coordinator (Part time) - Peabody, MA

Veterinary Emergency Group (VEG)(1 month ago)

Peabody, MA, United StatesOnsiteFull TimeMedior$66,677 - $90,700 (estimated)Customer Experience

About this role

The Customer Experience Coordinator at VEG guides pet parents through their emergency hospital visit, ensuring a welcoming, safe, and customer-first experience. This role supports VEG’s mission to revolutionize emergency veterinary care by delivering high-quality, empathetic service and representing the hospital at every touchpoint. The coordinator will be part of a fast-paced, employee-centric environment focused on continuous improvement and exceptional customer satisfaction.

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Required Skills

Call Handling
Customer Communications
Data Entry
Triage Transfer
Guest Greeting
Wait Time Management
Hospitality
Active Listening
Complaint Resolution
Problem Solving

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.