Customer Experience Coordinator (Part-Time) - Williamsburg, NYC

Veterinary Emergency Group (VEG)(2 months ago)

Williamsburg, New York, United StatesOnsiteFull TimeMedior$40,000 - $60,000Customer Experience

About this role

The Customer Experience Coordinator at VEG guides pet owners through their entire emergency hospital visit, ensuring a welcoming, safe, and efficient experience. This role supports the hospital's customer-first culture by facilitating communication between clients and clinical teams, promoting family participation, and representing service standards in a fast-paced emergency environment.

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Required Skills

Customer Service
Phone Handling
Communication
Data Entry
Payment Processing
Wait Monitoring
Customer Engagement
Multitasking
Emotional Intelligence
Problem Solving

+5 more

About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.

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