Customer Experience Coordinator (Per Diem) - Larkspur, CA

Veterinary Emergency Group (VEG)(21 days ago)

United States, Larkspur, CAOnsiteFull TimeJunior$36,000 - $48,000Customer Experience

About this role

VEG is a rapidly growing veterinary emergency hospital network operating 24/7/365 nationwide, focused on improving the emergency care experience for people, pets, and employees. The Customer Experience Coordinator shapes the end-to-end client experience at a hospital location, serving as a key point of contact for pet owners in urgent and emotional situations. The role offers growth opportunities within veterinary emergency medicine and a people-first workplace culture.

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Required Skills

Customer Service
Phone Support
Email Management
Text Support
Client Intake
Call Triage
Empathy
Conflict Resolution
Multitasking
Payment Processing

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.