Customer Experience Coordinator (Relief) - Chantilly, VA

Veterinary Emergency Group (VEG)(1 month ago)

Chantilly, VA, United StatesOnsiteFull TimeJunior$38,741 - $52,779 (estimated)Customer Experience

About this role

The Customer Experience Coordinator at VEG defines and champions the client experience across visits to the veterinary emergency hospital, ensuring pet owners feel supported before, during, and after care. This role is customer-facing, focused on building relationships, facilitating communications between clients and clinical staff, and contributing to a compassionate, service-driven environment while providing opportunities for career growth.

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Required Skills

Customer Service
Phone Support
Email Management
Empathy
Communication
Detail Orientation
Computer Proficiency
Practice Management
Multitasking
Emotional Intelligence

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.

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