Customer Experience Coordinator (Relief) - Greenville, SC

Veterinary Emergency Group (VEG)(7 months ago)

Greenville, South Carolina, United StatesOnsiteFull TimeMedior$64,989 - $88,467 (estimated)Customer Experience

About this role

The Customer Experience Coordinator at VEG guides pet owners through their emergency hospital visit, ensuring a welcoming, empathetic, and efficient experience. This role represents the hospital front line, focusing on delivering exceptional customer care while supporting clinical teams and improving operational flow. It contributes to VEG’s customer-first culture in a fast-paced emergency veterinary environment.

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Required Skills

Customer Service
Phone Handling
Communication
Data Entry
Call Transfer
Reception
Check-In
Wait-Time Monitoring
Bottleneck Identification
Hospitality

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.