Customer Experience Coordinator (Relief) - Greenwich, CT

Veterinary Emergency Group (VEG)(1 month ago)

Greenwich, CT, United StatesOnsiteFull TimeMedior$40,000 - $60,000Customer Experience

About this role

The Customer Experience Coordinator at VEG shepherds pet parents through their hospital experience, ensuring visits are welcoming, efficient, and supportive. This role focuses on delivering exceptional customer service in an emergency veterinary setting while supporting the clinical team and improving workflow. The position emphasizes empathy, communication, and creating personalized experiences for customers and their pets.

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Required Skills

Phone Handling
Customer Communications
Call Recording
Call Transfer
Greeting Customers
Wait Time Monitoring
Service Recovery
Feedback Collection
Payment Processing
Record Maintenance

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.