Customer Experience Coordinator - San Diego, CA

Veterinary Emergency Group (VEG)(1 month ago)

San Diego, CA, United StatesOnsiteFull TimeMedior$36,000 - $48,000Customer Experience

About this role

The Customer Experience Coordinator shapes the end-to-end experience for clients and their pets at a 24/7 veterinary emergency hospital, prioritizing compassionate service and customer satisfaction. This role supports a fast-paced, high-stakes clinical environment and offers strong opportunities for learning, mentorship, and career growth within VEG. The position requires flexibility for nights, weekends, and holidays and contributes to a people-centric, inclusive workplace culture.

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Required Skills

Customer Service
Customer Communications
Call Triage
Payment Processing
Financial Guidance
Customer Follow-Up
Customer Engagement
Record Keeping
Practice Management
Computer Literacy

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.