Customer Experience Coordinator - Warwick, RI

Veterinary Emergency Group (VEG)(24 days ago)

Warwick, Rhode Island, United StatesOnsiteFull TimeMedior$36,000 - $46,000Customer Experience

About this role

A Customer Experience Coordinator at VEG defines and shapes the customer experience across channels in a 24/7 veterinary emergency hospital, ensuring warmth, urgency, and seamless communication before, during, and after visits. The role focuses on creating empathetic, personalized interactions for pet owners while supporting clinical teams and handling administrative and financial touchpoints. It offers opportunities for growth and mentorship within a fast-paced emergency veterinary environment.

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Required Skills

Customer Service
Communication
Multitasking
Empathy
Organization
Detail Oriented
Practice Management
Payment Processing
Confidentiality
Phone Support

About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.

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