Customer Experience Coordinator

An Associate Store Manager at TJ Maxx promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and loyalty program promotion. The role involves leading by example, training and mentoring staff on customer engagement principles, managing register assignments and breaks, and addressing customer concerns promptly. Managers also coordinate store operations, support training needs, and ensure adherence to labor laws and safety procedures while driving shrink reduction goals.