Customer Experience Coordinator

The Customer Experience Coordinator defines and enhances the customer experience at VEG through service, focus, and participation, ensuring a positive journey before, during, and after hospital visits. This role involves greeting customers, managing communications, resolving concerns with empathy, and providing compassionate guidance on financial and end-of-life matters. The position requires a personable professional who prioritizes the well-being of pets and their owners while maintaining accurate records and processing payments.