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Customer Experience Coordinator at Revivn - ApplyBlast

Customer Experience Coordinator

Revivn

4 days ago

3.6 on Glassdoor

Brooklyn, New York, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

Revivn is seeking a Customer Experience Coordinator to manage customer support requests for business clients, handling device releases, billing, and technical issues from initial contact through resolution. The role involves collaborating with internal teams like facilities, logistics, and engineering to resolve problems and improve the customer experience. This in-person position in Brooklyn, NY, with remote Wednesdays, focuses on maintaining strong customer relationships and driving operational efficiency.

Responsibilities

Own customer support requests from first contact through resolution
Work issues across internal teams to resolve customer problems
Set up and run ticketing tool and knowledge base

Skills

About Revivn

revivn.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2013

View Profile

Revivn is a hardware lifecycle company — "Old hardware, new purpose" — that collects, refurbishes, repairs and securely wipes end-of-life IT equipment while managing logistics, asset tracking and resale/donation channels. They combine on-the-ground services with a software platform (Revivn App / Tech Access) to automate returns, match refurbished devices to nonprofits or employees, and provide enterprise-grade security and compliance. Focused on sustainability and responsible reuse, Revivn helps organizations reduce e‑waste, recover value from retired assets, and simplify IT disposition programs.