Customer Experience (CX) Business Systems Analyst

The Customer Experience (CX) Business Systems Analyst serves as the primary operational systems and analytics partner for the Customer Experience organization, supporting Customer Service, Dispatch, Inside Sales, and Key Accounts. This role focuses on improving KPI reporting, administering CX platforms, and providing workforce forecasting and scheduling support. The position requires close collaboration with CX leaders, Corporate IT, and other departments to deliver accurate data and practical recommendations that drive service and conversion goals.