harvey
Harvey is seeking a Customer Experience (CX) Manager to lead a high‑performing support team serving lawyers and professional services teams. The manager will own day‑to‑day support delivery, escalation handling, and operational excellence across a global support organization, while driving adoption of AI tools and improving key performance metrics. This role reports to the Head of CX and collaborates closely with Product, Engineering, and Go‑to‑Market teams.
Headquarters
San Francisco, California, United States
Company Size
51-200 employees
Founded
2022
Harvey is a professional-class AI platform designed to meet the standards of the world’s leading professional services firms. It delivers AI tailored for law, helping legal teams automate drafting, research, and routine workflows. The platform emphasizes governance, security, and compliance to align with firm requirements. By providing scalable AI tools, Harvey enables law firms and other professional services to work faster while maintaining quality and risk controls.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for harvey.
96% above the average for this role