Creative People Inc.
The Customer Experience (CX) Manager leads the day-to-day support operation and manages the CX team, serving as the primary owner of the AI support agent and the voice of the customer across the business. This role involves setting expectations, coaching staff, and maintaining the knowledge base while owning the CX tech stack and reporting benchmarks. The position requires partnering with other teams to close the loop between customer feedback and action, ensuring high-quality service and operational efficiency.
Headquarters
Brooklyn, New York, United States
Company Size
11-50 employees
Founded
2018
creative/people is a creative recruiting agency that specializes in building marketing, design, and product teams. They emphasize a human-first approach to recruiting, aiming to deeply understand both client needs and candidate fit. The firm sources and places standout talent across full-time and contract roles, helping companies assemble strong creative and product benches. In short, they enable brands to hire top-tier marketing, design, and product talent with a human-centered, relationship-driven process.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Right around the average for this role