Customer Experience Data & Insights Analyst
Massachusetts Municipal Association
About this role
The Customer Experience (CX) Data & Insights Analyst is responsible for transforming customer feedback and operational data into actionable insights that support business improvements. The role involves analyzing survey data, developing performance dashboards, and translating data into strategic narratives to enhance customer experience and performance measurement.
Skills
Qualifications
About Massachusetts Municipal Association
mma.orgMassachusetts Municipal Association (MMA) is the statewide membership organization that represents cities, towns, and the elected and appointed officials who serve them across the Commonwealth. MMA advocates for municipal interests at the State House, provides legal and policy guidance, and delivers training, conferences, research, and technical assistance on municipal finance, governance, public works, and local services. The Association also supports shared programs such as insurance and risk-management tools and convenes networks for peer learning and best-practice exchange. MMA’s mission is to strengthen local government capacity and amplify the voice of cities and towns in Massachusetts.
About Massachusetts Municipal Association
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Massachusetts Municipal Association.
Salary
$83k – $115k
per year