Millicom

Customer Experience Data Specialist

Millicom(13 days ago)

HybridFull TimeSenior$98,362 - $132,835 (estimated)Customer Experience
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About this role

The role involves leading the measurement, analysis, and governance of digital customer journey data to generate actionable insights. The specialist will focus on digital channels such as App, BOT, and IVR to enhance customer experience, reduce assisted contacts, and optimize digital channel performance.

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Required Skills

  • Power BI
  • SQL
  • Data Analytics
  • Business Intelligence
  • Data Governance
  • Customer Experience
  • Digital Channels
  • Reporting
  • Data Modeling
Millicom

About Millicom

millicom.com

Millicom is a leading provider of fixed and mobile telecommunications services dedicated to markets in Latin America

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