Customer Experience Designer Principal
AIA(1 month ago)
About this role
The Customer Experience Designer at AIA Philippines is responsible for shaping customer and distributor experiences by embedding Human-Centered Design across the organization. The role partners with business units to translate customer and distributor insights into experience strategies and ensure alignment with AIA’s Desired Customer Experience Framework. It supports AIA’s wider ambition to help more people live healthier, longer, better lives through improved customer engagement.
Required Skills
- Human-Centered Design
- Journey Mapping
- Service Blueprinting
- Prototyping
- Wireframing
- Customer Research
- Facilitation
- Storytelling
- Collaboration
- Figma
+1 more
Qualifications
- Bachelor's Degree in Design or Related Discipline
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
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