Customer Experience Director
CyrusOne(2 months ago)
About this role
The Global Customer Experience Partner – Hyperscale at CyrusOne serves as the senior operational and relationship leader for large hyperscale customers, overseeing service delivery, compliance, and lifecycle excellence across global data center operations. The role drives operational performance, manages escalations, enhances customer experience, and leads governance initiatives across multi‑region accounts.
Required Skills
- Governance
- Escalations
- Analytics
- Reporting
- Power BI
- ServiceNow
- ITIL
- PMP
- Communication
- Stakeholder Management
+1 more
Qualifications
- Bachelor's Degree in Business or Engineering
- MBA (preferred)
- PMP
- PgMP
- Lean Six Sigma
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