Customer Experience Director
Service Corporation International(3 months ago)
About this role
The Director, Customer Experience leads the development and optimization of customer experience strategies across digital platforms and products. The role translates customer insights into future-state journeys and KPIs, ensuring usability, accessibility, and consistency across touchpoints. This leader partners with product, UX/UI, marketing, and development teams to drive customer satisfaction and lifecycle outcomes.
Required Skills
- Customer Research
- Journey Mapping
- Usability Testing
- Accessibility Compliance
- Design Systems
- UX Design
- KPI Tracking
- Analytics
- Cross-Functional Collaboration
- Team Leadership
Qualifications
- Bachelor's Degree
- Master's Degree (Preferred)
- Design Thinking Certification (Preferred)
- Human-Centered Design Certification (Preferred)
- Nielsen Norman Group Certification (Preferred)
- LUMA Certification (Preferred)
About Service Corporation International
sci-corp.comN/A
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