Customer Experience Director

The Global Customer Experience Partner – Hyperscale is the senior operational and relationship lead for one of CyrusOne’s largest hyperscale customers, responsible for ensuring high-quality service delivery, compliance, and lifecycle excellence across global data center operations. The role acts as the strategic operational liaison across the Americas and Europe, collaborating cross-functionally to drive operational performance, escalation resolution, and governance maturity. It supports continued growth at scale by aligning service outcomes with contractual obligations and executive customer expectations.