Customer Experience Executive
Carousell Group
About this role
This role involves providing optimal customer service across multiple channels, managing customer and seller relationships, and continuously improving work processes. The focus is on maintaining high service quality and ensuring customer satisfaction, with an emphasis on communication and problem-solving skills.
Skills
About Carousell Group
carousell.comCarousell is a Singapore-headquartered, mobile-first classifieds marketplace that makes it easy for people to buy and sell new and secondhand items. Launched in 2012, it operates across Southeast Asia, Taiwan, Hong Kong and Australia, with listings spanning electronics, fashion, furniture, vehicles, property and more. The platform combines simple listing tools and in-app messaging with payment and shipping integrations and seller tools to support casual sellers and small businesses. Carousell emphasizes reuse and sustainability by encouraging resale and local commerce across its regional marketplaces.
About Carousell Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Carousell Group.
Salary
$52k – $71k
per year