Customer Experience Innovation Lead
Assurant Global Protection Services(1 month ago)
About this role
The Customer Experience Innovation Lead at Assurant shapes end-to-end digital and human experiences across purchase to claim, using creative and strategic approaches to reimagine customer journeys. The role partners with global teams to translate concepts into practical solutions that improve experiences for millions of customers and employees. It emphasizes driving change, fostering a culture of innovation, and delivering measurable impact.
Required Skills
- Design Thinking
- Journey Mapping
- Experience Design
- Innovation Leadership
- Stakeholder Management
- Project Management
- Data Analysis
- Workshop Facilitation
- CX Tools
- Cross-Functional Collaboration
Qualifications
- Bachelor’s Degree in Business, Marketing, Process Engineering, or related field
About Assurant Global Protection Services
assurant.inA leading global protection company that safeguards and services connected devices, homes, and automobiles in collaboration with the world’s top brands.
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