Customer Experience Intern

Lumos

16 hours ago

4.7 on Glassdoor

High Point, North Carolina

Onsite

Internship

Intern

0 applicants

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About this role

Lumos Fiber is offering an internship program focused on customer experience, providing students with hands-on experience in data analysis and customer satisfaction improvement within the telecom industry. The role involves supporting feedback collection, analyzing data for trends, and collaborating with cross-functional teams to enhance service delivery.

Skills

Qualifications

Current College Student

About Lumos

lumos.com

Lumos builds the Autonomous Identity Platform — a cloud‑first identity governance and access management solution that discovers and governs access across SaaS apps to eliminate sprawl and "identity fatigue." The platform leverages agentic and LLM-based AI (Albus) to automate joiner/mover/leaver lifecycle flows, self‑service app requests, access reviews, AI role‑mining, identity analytics and SaaS management from a single console. Founded in 2020 and used by customers including Prosper Marketplace and Mars, Lumos aims to reduce help‑desk tickets, tighten least‑privilege controls, accelerate provisioning, and cut SaaS spend while improving security and compliance.