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Customer Experience Liaison at San Manuel Band of Mission Indians - ApplyBlast

Customer Experience Liaison

San Manuel Band of Mission Indians

3 months ago

Highland, CA

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Experience Liaison enhances the guest experience at a casino by actively identifying service opportunities and ensuring quality standards across gaming floor areas. This role involves collaborating with internal operations to improve company performance, resolving guest feedback analytically, and maintaining best-in-class hospitality protocols. The incumbent supports enterprise-wide events, training, and projects while fostering a positive working environment.

Responsibilities

Identify and resolve guest service opportunities to ensure best-in-class hospitality
Collaborate with internal operations to improve overall company performance
Maintain expertise in standard operating guidelines and protocols
Participate in casino operations pre-shifts, training, and enterprise-wide events
Track and assist high-value guests with personalized service