Customer Experience Manager 2
Michaels
About this role
A Retail Operations Lead at Michaels manages front-end operations, ensures store standards, and leads the team to deliver a positive customer experience. The role involves leadership in store management, training, and maintaining compliance with policies.
Skills
About Michaels
michaels.comShop Michaels arts and crafts store for art supplies, crafts, framing, floral, home décor & seasonal products. Michaels is your go-to for creative inspiration and DIY projects.
Recent company news
The Michaels Companies, Inc.The Michaels Companies Announces Early Tender Offer Results for its 7.875% Senior Notes due 2029
8 hours ago
Chain Store AgeMichaels updates loyalty program with new tiers, cardholder benefits
2 days ago
The Michaels Companies, Inc.The Michaels Companies Announces Tender Offer for its 7.875% Senior Notes due 2029
2 weeks ago
Bloomberg.comMichaels Seizes on Huge Bond Rally to Revamp Its Debt Structure
3 weeks ago
Modern RetailMichaels transforms its stores to fill voids left by Joann and Party City
Sep 24, 2025
About Michaels
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Michaels.
Salary
$40k – $50k
per year