Customer Experience Manager Full-time
Michaels
About this role
A retail store leadership role at Michaels focused on delivering a customer-centric shopping experience and upholding brand standards across the store. The position supports store operations and omnichannel fulfillment while representing the company to customers and team members. It is based in the Grand Rapids–Grandville, MI store location.
Skills
About Michaels
michaels.comIndustry
Retail
Shop Michaels arts and crafts store for art supplies, crafts, framing, floral, home décor & seasonal products. Michaels is your go-to for creative inspiration and DIY projects.
Recent company news
PR NewswireThe Michaels Companies Announces Tender Offer for its 7.875% Senior Notes due 2029
3 weeks ago
The Michaels Companies, Inc.The Michaels Companies Announces Early Tender Offer Results for its 7.875% Senior Notes due 2029
1 week ago
Chain Store AgeMichaels updates loyalty program with new tiers, cardholder benefits
1 week ago
Barchart.comThe Michaels Companies Announces Pricing of Tender Offer for its 7.875% Senior Notes due 2029
1 week ago
ABC10Michaels revives Joann brand in stores, online
Sep 25, 2025
About Michaels
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Michaels.
Salary
$0
per year