Customer Experience Manager - Inbound

BURN MANUFACTURING

21 days ago

Ruiru, Kenya

Onsite

Full Time

Medior

0 applicants

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About this role

Burn is seeking a CX Inbound Manager to analyze and improve inbound call center performance through data-driven insights. The role involves monitoring KPIs, identifying root causes of call issues, collaborating with teams to optimize processes, and supporting strategic decision-making to enhance operational efficiency and customer experience.

Skills

Qualifications

Bachelor’s degree in Business, Operations Management, Data Analytics

About BURN MANUFACTURING

burnstoves.com

BURN is a clean-cooking company that designs, manufactures, and sells eco-friendly, fuel-efficient cookstoves engineered to deliver safer, cleaner, and more affordable cooking for households and institutions. Their stoves reduce indoor air pollution and greenhouse gas emissions while cutting fuel use, helping families save money and improve health outcomes. BURN pairs durable product design with distribution and financing solutions to scale adoption in emerging markets and beyond.